Privacy Policy

This privacy policy describes how Fidustra collects, uses and protects the personal data of visitors and users of its website and its services. It is established in accordance with the Regulation (EU) 2016/679 (GDPR) and applicable Luxembourg legislation, under the control of the National Commission for Data Protection (CNPD).

1. Data controller

The person responsible for processing your personal data is :

Fidustra
E-mail : contact@fidustra.com

2. Personal data collected

We may collect the following categories of data :

Identification data : last name, first name, company, position.
Contact data : email address, telephone number, postal address.
Professional data : sector of activity, size of the company, number of employees, information relating to your project.
Navigation data : IP address, browser type, pages viewed, visit time, via the use of cookies and analysis tools.
Data exchanged : content of messages sent via contact forms or any other means of communication.

3. Purposes of processing

Your personal data is processed for the following purposes :

Respond to your requests for information or contact.
Study your company creation, domiciliation, accounting, payroll or consulting project.
Prepare commercial offers and personalized service proposals.
Ensure administrative and contractual management of customer relations.
Improve our site, our services and the user experience (anonymized statistics and analyses).
Comply with our mandatory tax, accounting and regulatory procedures.

4. Legal bases for processing

Depending on the purpose, your data is processed on the basis :

of your consent (for example, for sending commercial information or using certain cookies);
the execution of pre-contractual measures or a contract (making contact, preparing an offer, customer relationship management);
of our mandatory procedures (accounting, tax obligations, fight against money laundering, etc.);
of our legitimate interest (improvement of our services, site security, defense of our rights in court).

5. Data recipients

Access to your personal data is limited to people and service providers who need it as part of their missions. :

Internal Fidustra team (consulting, accounting, customer relationship management).
Technical service providers (site hosting, forms and customer relationship management solutions).
External advice (lawyers, accountants, etc.), if applicable.
Administrative or judicial authorities, when required by law.

We do not sell your personal data to third parties.

6. Data transfers outside the European Union

Some of our tools or service providers may be located outside the European Union. In this case, we ensure that appropriate safeguards are put in place, in accordance with the GDPR (adequacy decisions of the European Commission, standard contractual clauses, additional technical measures, etc.).

7. Data retention period

We keep your personal data only for the period necessary for the purposes pursued, increased by any applicable legal limitation periods. For information only :

Contact data for requests for information: generally up to 3 years after the last exchange.
Customer data: for the duration of the contractual relationship, then according to mandatory procedures (notably accounting and tax).
Browsing data (analytical cookies): depending on the lifespan of the cookies, as specified in our cookies policy.

8. Your data protection rights

In accordance with the GDPR, you have the following rights over your personal data :

Right of access : obtain confirmation that we are processing your data and receive a copy.
Right of rectification : request the correction of inaccurate or incomplete data.
Right of erasure : request, in certain cases, the deletion of your data.
Right to restriction of processing : request the temporary suspension of certain treatments.
Right to object : object, for reasons relating to your particular situation, to certain processing based on our legitimate interest, as well as to prospecting.
Right to portability : receive your data in a structured and machine-readable format, or request their transfer to another controller when technically possible.
Right to withdraw your consent : when the processing is based on your consent, you can withdraw it at any time.

To exercise your rights, you can contact us at the following address : contact@fidustra.com.
We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the competent supervisory authority, the CNPD (National Commission for Data Protection) in Luxembourg.

9. Data security

We implement appropriate technical and organizational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. However, since no system is perfectly secure, we cannot guarantee absolute security.

10. Cookies and audience measurement tools

Our site may use cookies and similar technologies to improve your experience, measure audiences, secure access to the site and offer certain services.

When required, your consent is collected via a dedicated banner during your first visit. You can change your preferences or configure your browser at any time to limit or refuse cookies.

For more details on the types of cookies used and their duration, please see our cookies policy (or the dedicated page when it becomes available).

11. Contact forms and communications

The information entered in our contact, company creation or meeting request forms is used exclusively to process your request, contact you and, if necessary, prepare a proposal adapted to your situation.

With your agreement, we can also send you communications related to tax, accounting or legal news relevant to your activity. You can unsubscribe at any time by contacting us or via the unsubscribe links in our emails, when available.

12. Changes to this policy

We may update this Privacy Policy to reflect legal, technical or organizational developments. The version in force is always the one published on our site. We invite you to consult it regularly.

13. Contact

If you have any questions about this privacy policy or how we process your data, you can contact us at :
Fidustra – Data protection
E-mail : contact@fidustra.com