Terms & Terms of use

Last updated: December 2, 2025

1. Purpose of these conditions

The purpose of these general conditions of use (hereinafter the “CGU”) is to define the terms of access and use of the website. fidustra.com (hereinafter the “Site”).

By accessing the Site and using it, you acknowledge having read these T&Cs and accept them without reservation.

2. Site editor

The Site is published by Fidustra, a digital and accounting services company based in Luxembourg.

Email: info@fidustra.com

Telephone: +352 20 22 53 41

3. Access to the site

Access to the Site is free (excluding internet connection costs payable by the user). Fidustra makes every effort to ensure the accessibility of the Site, but cannot guarantee the absence of interruption, breakdown or error.

Fidustra reserves the right to suspend, limit or interrupt access to the Site for maintenance, updating or any other technical or organizational reason.

4. Information presented on the site

The information available on the Site is of an exclusively informative and general nature. They do not in any way constitute:

• personalized accounting, tax, legal or social advice;
• a firm contractual offer;
• a guarantee of results for a company creation or tax optimization project.

For any decision having a legal, tax, social or financial impact, we invite you to contact our team in order to obtain support adapted to your situation.

5. Liability

Fidustra strives to ensure the accuracy and updating of the information published on the Site, but cannot be held responsible:

• errors, omissions or obsolete information;
• the use that could be made of the information and content present on the Site;
• any direct or indirect damage resulting from access to the Site or the inability to access it.

6. Intellectual property

All elements appearing on the Site (texts, images, logos, graphic charter, icons, layouts, videos, etc.) are protected by intellectual property law and remain the exclusive property of Fidustra or its partners.

Any reproduction, representation, modification, adaptation, translation, or exploitation, total or partial, of the Site or one of its elements, without the prior written authorization of Fidustra, is strictly prohibited.

7. Personal data & cookies

As part of the operation of the Site, Fidustra may collect certain personal data (contact form, appointment request, creation of customer area, etc.).

These processing operations are carried out in accordance with the applicable regulations regarding the protection of personal data. For more information on the collection, use, retention period of your data and your rights, we invite you to consult our Privacy Policy (to be integrated on a dedicated page).

The Site may also use cookies or similar technologies for audience measurement purposes or to improve the user experience. You can configure your preferences via your browser or a cookie management banner, if available.

8. Hyperlinks

The Site may contain links to other external sites or resources. Fidustra has no control over these third-party sites and cannot be held responsible for their content, their operation or the use that may be made of them.

The establishment of hypertext links to the Site is possible provided that it does not harm the image of Fidustra and that the Site editor is informed in advance.

9. Use of the company creation form

The company creation form available on the Site allows you to collect preliminary information on your entrepreneurial project in order to prepare personalized support.

The information entered does not constitute definitive validation of the creation of a company. Any company creation will be subject to in-depth examination and formal validation by Fidustra, in conjunction with the competent authorities and stakeholders (banks, notaries, administrations, etc.).

9.1. Deposit, advance payments and lack of reimbursement

As part of the company creation service (and, where applicable, associated services: domiciliation, accounting, taxation, payroll, advice, etc.), Fidustra may request payment of a deposit and/or advance fees before starting processing of the file.

These payments cover in particular the preparatory work, thefile analysis, the exchanges, the administrative constitution, as well as the regulatory controls (notably KYC/AML) and, more generally, the time and resources mobilized.

Consequently, amounts paid as a deposit and/or advance payment are non-refundable., including in cases where the creation of the company is not completed, in particular in the case of:

• abandonment of the project by the client;
• failure to transmit necessary documents or information;
• non-compliance of the file or impossibility of finalization (e.g. legal, regulatory constraints, KYC/AML);
• refusal or delay on the part of a third party (bank, notary, administration, etc.).

No legal creation is carried out without formal validation of the file, signature of the required documents and, where applicable, agreement of the third parties concerned. Advance payments do not constitute a guarantee of results, but pay for the diligence undertaken by Fidustra.

10. Modification of conditions

Fidustra reserves the right to modify, at any time, these T&Cs in order to adapt them to developments in the Site, its services or current legislation.

The version in force is that available on the Site on the date of your connection.

11. Applicable law and competent jurisdiction

These T&Cs are governed by Luxembourg law.

In the event of a dispute relating to the interpretation or execution of these terms, and in the absence of an amicable resolution, the competent courts of the Grand Duchy of Luxembourg will have sole jurisdiction.