Terms & Conditions of Use

Last updated: 02 December 2025

1. Purpose of these Terms

These Terms & Conditions of Use (the “Terms”) set out the rules for accessing and using the website fidustra.com (the “Website”).

By accessing and using the Website, you acknowledge that you have read these Terms and accept them without reservation.

2. Website publisher

The Website is published by Fidustra, a fiduciary and accounting services firm based in Luxembourg.

Address: 5 Place de la Gare, L-4367 Belvaux, Luxembourg

Email: info@fidustra.com

Phone: +352 000 000 000

3. Access to the Website

Access to the Website is free of charge (excluding internet connection costs borne by the user). Fidustra makes reasonable efforts to ensure the Website remains accessible, but cannot guarantee uninterrupted, error-free availability.

Fidustra reserves the right to suspend, limit or interrupt access to the Website for maintenance, updates, or any technical or organizational reason.

4. Information provided on the Website

The information available on the Website is provided for general informational purposes only. It does not constitute:

• personalized accounting, tax, legal or social security advice;
• a binding contractual offer;
• a guarantee of results for a company formation project or tax optimization strategy.

For any decision with legal, tax, social or financial implications, please contact our team so we can provide advice tailored to your situation.

5. Liability

Fidustra strives to ensure the accuracy and regular updating of information published on the Website, but cannot be held liable for:

• errors, omissions, or outdated information;
• any use made of the information and content available on the Website;
• any direct or indirect damage resulting from access to the Website or inability to access it.

6. Intellectual property

All elements on the Website (texts, images, logos, brand identity, icons, layouts, videos, etc.) are protected by intellectual property laws and remain the exclusive property of Fidustra or its partners.

Any reproduction, representation, modification, adaptation, translation or exploitation, in whole or in part, of the Website or any of its elements, without Fidustra’s prior written authorization, is strictly prohibited.

7. Personal data & cookies

In connection with the operation of the Website, Fidustra may collect certain personal data (contact form, appointment requests, client account creation, etc.).

Such processing is carried out in compliance with applicable data protection regulations. For more information about collection, use, retention periods and your rights, please consult our Privacy Policy (to be linked on a dedicated page).

The Website may also use cookies or similar technologies for audience measurement or to improve the user experience. You can adjust your preferences via your browser settings or a cookie banner, where available.

8. Hyperlinks

The Website may contain links to external websites or resources. Fidustra has no control over such third-party sites and cannot be held responsible for their content, availability or use.

Creating links to the Website is permitted provided it does not harm Fidustra’s image and the publisher is informed in advance.

9. Use of the company formation form

The company formation form available on the Website is used to collect preliminary information about your project to prepare a tailored support plan.

The information provided does not constitute final validation of the company formation. Any company formation will be subject to a thorough review and formal validation by Fidustra, in coordination with the relevant authorities and stakeholders (banks, notaries, administrations, etc.).

9.1. Deposit / upfront payment (non-refundable)

To start the company formation process, Fidustra may request an upfront payment (deposit). This amount covers initial work and costs (preliminary analysis, document preparation, advisory support, compliance/KYC/AML checks, coordination, etc.).

This deposit is non-refundable, even if the incorporation is not completed for any reason, including (without limitation) client cancellation, missing documents, or refusal/constraints from third parties (bank, notary, public authorities) or compliance/regulatory reasons.

No legal incorporation is carried out without signature of the required documents and validation of your file by our teams.

10. Changes to these Terms

Fidustra reserves the right to amend these Terms at any time to reflect changes to the Website, services, or applicable laws.

The version in force is the one available on the Website on the date of your visit.

11. Governing law and jurisdiction

These Terms are governed by Luxembourg law.

In the event of any dispute relating to the interpretation or performance of these Terms, and failing amicable resolution, the competent courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction.